Being the IT department for a Selangor manufacturer

The challenge

A production business with no internal IT: ageing PCs on the plant floor, a phone system nobody maintained, and every fault handled by whoever was least busy. IT problems became production problems.

The solution

A fully managed engagement: we became the IT department — endpoints, telephony, network and server care under one responsibility, with a single number to call.

Implementation

Asset baseline first, then steady-state operations: desktop refresh cycles and rebuilds, telephony fault resolution to extension level, and infrastructure checks folded into scheduled visits — each one job-sheeted.

The outcome

Production staff report faults to one place and get an engineer, not a debate. The plant's IT runs on a maintenance rhythm instead of emergencies.